Complaint & Suggestions
At Progoti Exchange Co., we highly value our customers’ feedback and are committed to providing the best possible service. Your complaints and suggestions help us to improve and ensure that we meet your expectations. We are here to listen, understand, and act on your concerns.
How to Submit a Complaint or Suggestion
For any complaint & suggestion contact:
complaint@progotiexchange.ae
024447750 – Electra Branch
025557750 – Mussafah M37 Branch
043344603 – Deira Branch
026320076 – Al Wahda Branch
What to Include in Your Complaint or Suggestion
To help us address your concerns promptly, please include the following information:
- Your full name and contact details.
- Date and time of the incident (if applicable).
- Detailed description of your complaint or suggestion.
- Any supporting documents or evidence (receipts, transaction details, etc.).
Our Commitment
Upon receiving your complaint or suggestion, we will:
- Acknowledge receipt of your complaint or suggestion within 24 hours.
- Investigate the matter thoroughly and impartially.
- Provide a response or resolution within 7 business days.
- Keep you informed throughout the process.
Your feedback is crucial to us, and we are dedicated to resolving any issues and implementing valuable suggestions to enhance our services. Thank you for helping us improve and serve you better.
For any urgent concerns, please do not hesitate to contact our customer service team directly. We appreciate your trust in Progoti Exchange Co. and look forward to continuing to serve you with excellence.